Legacy Business Phone System Support
Service, repair, programming and free how-to guides for Nortel Norstar & BCM, Allworx and Avaya phone systems.
We keep older business phone systems running
Plenty of offices still rely on phone systems the manufacturer no longer supports. C13 services, repairs, reprograms and moves these systems — and when you're ready, we can migrate you to cloud phones without a disruptive cut-over.
Nortel Norstar & BCM
Norstar ICS/MICS/CICS, BCM50/BCM450, CallPilot and Norstar Voice Mail. How-to guides for voicemail, forwarding, programming and more.
Norstar how-to library →Allworx
Allworx Connect and 6x servers, Verge and 9200-series phones. Voicemail, presence, forwarding and My Allworx Manager guides.
Allworx how-to library →Avaya
IP Office, Partner ACS and Merlin systems. Short codes, voicemail, forwarding and admin basics.
Avaya how-to library →What we do for legacy systems
- Troubleshooting and repair of dead sets, lines, voicemail and auto attendants
- Adds, moves and changes — new extensions, names, button programming
- Voicemail and auto attendant greetings, schedules and passwords
- Time/date corrections (including Arizona's no-daylight-saving quirk)
- Replacement phones and parts sourcing where available
- Staff training and quick-reference sheets
- Planned migration to CoreNexa cloud phones
Need a technician?
Tell us the system make and what's going on, and we'll get you scheduled.
Request Service / QuoteNot sure which system you have?
Look at the logo on the phone and the model label on the back or bottom. Phones labeled Norstar, Nortel or Meridian with a “Feature” button are Norstar/BCM; phones labeled Allworx or Verge are Allworx; phones labeled Avaya, Partner, IP Office or Lucent/AT&T Merlin are Avaya-family. Snap a photo and mention it in your request — we'll identify it.