Allworx Support and How-To Guides
Allworx voicemail, presence, forwarding and admin how-tos — plus local service and repair for Allworx systems.
We service and repair Allworx phone systems
Dead phones, voicemail problems, wrong time on the display, programming changes, adds/moves, or training for new staff — C13 handles it on-site or remotely. When you are ready, we can move you to cloud phones on your schedule.
Voicemail how-tos
Set up your voicemail the first time
- Press the Messages button on your Allworx phone twice (or dial *404) to reach the voicemail menu by phone.
- Enter your PIN and press #. Your administrator sets the starting PIN — 1234 is a common default.
- Follow the prompts to change your PIN, record your name, and record your greeting(s).
Record or change your greeting
- Log in to voicemail (Messages twice or *404, then PIN + #).
- Choose the settings / personal options menu from the main menu prompts.
- Select greetings, choose which greeting to record (the default greeting or a presence-based one such as Away or Busy), record at the tone, and save.
- Allworx can play a different greeting for each presence status — handy for out-of-office messages.
Listen to voicemail on the phone's screen (visual voicemail)
- Press Messages once.
- Confirm your extension and enter your PIN.
- Scroll to a message and press the select / check button to play it. Use the on-screen soft keys to pause, rewind, skip or delete.
Change your voicemail PIN
- Log in to voicemail by phone, choose the change-PIN option in the settings menu, then enter and confirm the new PIN (at least 4 digits).
- Or sign in to My Allworx Manager and change the voicemail PIN there.
- Note: your My Allworx Manager password and your voicemail PIN are separate.
Get voicemail by email
- Sign in to My Allworx Manager.
- Open your voicemail / message notification settings.
- Add your email address and choose a notification or the message as an audio attachment (options depend on your system's setup).
Forwarding, presence & everyday calling
Forward your calls to another extension
- Dial *45 followed by the destination extension.
- To turn forwarding off, dial *450.
- Forwarding to an outside number is usually set up in My Allworx Manager under your call routes, if your administrator allows it.
Set your presence (In Office, Away, Busy, Do Not Disturb…)
- Press the DND soft key to toggle Do Not Disturb, or use the Presence menu on the phone to pick a status.
- Each presence setting can route calls differently (e.g., Away → straight to voicemail or to your cell).
- Change what each presence does in My Allworx Manager → call routes.
Transfer, conference and park
- Transfer: press Transfer, dial the extension, then press Transfer again (or wait to announce first).
- Conference: press Conf, call the next party, then press Conf again to join.
- Park: press the Park soft key; the phone shows the park orbit. Retrieve from any phone by dialing that orbit or pressing a Park Monitor button.
Find your system's exact dial codes
- Sign in to My Allworx Manager — your system's dial plan (including direct-to-voicemail and park codes) is listed there.
- Your administrator can also print a function card for your phone model.
My Allworx Manager
My Allworx Manager is the web portal on your Allworx server where each user manages voicemail settings, greetings, presence call routes, contacts and phone button labels. Your administrator provides the address and login. If you can't reach it from home, that's normal — it's often only available inside the office network or over VPN.
Administrator tasks
Change a user's display name
- Sign in to the Allworx server's administrator web page.
- Open the user list, edit the user, and update first/last name (this drives the name shown on phones and in the directory).
- Save. Phones pick up the change when they next refresh their configuration (rebooting a phone forces it).
Fix the time on the phones
- In the server administrator page, check the time zone and time server (NTP) settings.
- Choose the Arizona (no daylight saving) time zone so clocks don't jump an hour in March and November.
- Phones take their time from the server — correct the server and the phones follow.
Add a new phone or extension
- Create the user and extension on the server.
- Plug in the phone — Allworx phones typically must be discovered and approved on the server before they register.
- Assign it to the user, then label and program its buttons. Some features need licenses; call C13 if you hit a license limit.
Allworx dial code cheat sheet
Common defaults; may vary by system and dial plan.
| Feature | Dial / press | Notes |
|---|---|---|
| Voicemail menu (by phone) | *404 or press Messages twice | PIN + # |
| Visual voicemail | Messages once | |
| Forward all calls to extension | *45 + extension | |
| Cancel forwarding | *450 | |
| Do Not Disturb | DND soft key | |
| Park a call | Park soft key | Retrieve via orbit / Park Monitor |
Manuals & references
Frequently asked questions
How do I check Allworx voicemail?
Press Messages once for visual voicemail on the screen, or press Messages twice (or dial *404) for the voice menu, then enter your PIN and #. Codes may vary by system.
How do I forward my Allworx phone?
Dial *45 plus the destination extension. Dial *450 to cancel. Forwarding to outside numbers is usually configured in My Allworx Manager.
Does C13 repair Allworx systems?
Yes. C13 services, programs and supports Allworx systems in the Phoenix metro and can migrate you to cloud phones when you're ready.