Avaya Support and How-To Guides

1. Press the Message button (visual voicemail on most display phones) or dial *17.
2. Enter your voicemail code (PIN) and press #.
3. If voicemail asks for your extension first, enter it and press # — that means your system uses “Intuity” mode.

1. Dial *17. If the first prompt asks for your extension and pound key, your mailbox runs in Intuity mode.
2. Otherwise it runs in IP Office mode.
3. Menus differ between the two modes and between Embedded Voicemail and Voicemail Pro, so use the matching Avaya guide linked below.

1. Dial *17 and log in.
2. Intuity mode: press 5 for personal options, then follow the prompts for greetings. IP Office mode: follow the spoken prompts for mailbox options.
3. Record at the tone, press # to finish, and make it your active greeting.
4. On display phones you can often do this from the visual voicemail screen instead.

Menu numbers vary by mode and voicemail type — follow the voice prompts.

1. Log in to voicemail.
2. Intuity mode: personal options (5) → password. IP Office mode: follow the prompts for mailbox options.
3. Enter a new code and confirm. Many systems require a minimum length and block simple sequences like 1234 or repeated digits.

1. Voicemail answering on: *18 — off: *19.
2. Have voicemail ring you back when you have new messages: *48 on, *49 off.

1. Set the destination: dial *07* + number + # (for outside numbers, include your outside-line prefix if your system uses one).
2. Turn forward-all on: *01 — off: *02.
3. Forward only when busy / no answer: set the destination with *57* + number + #, then *03 (busy on) / *05 (no answer on).
4. Cancel all forwarding, follow-me and DND at once: *00.

1. At the phone you're sitting at: *12* + your extension + #.
2. Cancel from that phone: *13* + your extension + #.
3. Or from your own phone: *14* + the other extension + #; cancel with *14#.

1. On: *08 — Off: *09.
2. Let a specific number through DND: *10* + number + #.

1. Park a held call: *37* + park number + #. Retrieve from any phone: *38* + park number + #.
2. Pick up any ringing call: *30; your group's call: *31; a specific extension: *32* + extension + #.
3. Conference the calls you have on hold: *47.

1. Press your VMS / voicemail button (or the code your installer programmed).
2. Enter your extension + #, then your password + #.
3. From the main menu, prompts typically offer record greeting (often 3) and change password (often 5).
4. Locked out? An administrator or C13 can reset the mailbox.

Exact options depend on your Partner voicemail module and release.

1. From extension 10 (the main programming phone), enter system programming as your release requires.
2. On most releases, system programming code #101 sets the date and #103 sets the time. Enter the values and exit programming.
3. Arizona has no daylight saving time — disable any automatic DST adjustment.

Codes vary by release; call us if your display doesn't match.

1. Open IP Office Manager (or Web Manager) and load the configuration.
2. Go to User → select the user → edit Full Name (this is what phones display).
3. Save the configuration back to the system.

1. In Manager/Web Manager, check the system's time settings and time server.
2. Use the Arizona offset (UTC−7) with no daylight saving rule applied.
3. Save and verify the time on a display phone.