Nortel Norstar & BCM Support and How-To Guides

1. Press Feature 981 (or your “Open Mailbox” / VM button).
2. Enter the temporary password your administrator gave you — on many systems the default is 0000 — then press OK or #.
3. Enter a new password of 4–8 digits that does not start with 0, press #, then confirm it.
4. At the tone, say your name for the company directory, then press # and accept it.
5. Record your primary greeting when prompted (or see the next guide). Press Rls when done.

1. Open your mailbox: Feature 981, enter your password and #.
2. Press 8 (ADMIN), then 2 (Greetings).
3. Choose record, then pick Primary (normal) or Alternate (out of office / holiday).
4. Record at the tone, press # to stop, listen back, and press # to accept.
5. From the same menu you can choose which greeting is active.

Tip: keep greetings short and tell callers how to reach a person (e.g. “press 0 for the front desk”).

1. Open your mailbox: Feature 981 + password + #.
2. Press 2 (PLAY) for new messages, or 6 for saved messages.
3. While listening: 1 back up a few seconds, 3 skip ahead, 4 previous message, 6 next message, 7 date/time the message was left.
4. Press 8 to erase the current message, or follow the prompt to save it; 9 replies on many systems.
5. Press Rls to hang up.

1. Open your mailbox with Feature 981 and your current password.
2. Press 8 (ADMIN) and choose the Password option shown on the display.
3. Enter a new 4–8 digit password that doesn't start with 0, press #, and re-enter to confirm.
4. Forgot your password? Your administrator (or C13) can reset the mailbox.

1. To leave a message without ringing the person: Feature 980, then the mailbox number and #.
2. To send a caller you're talking to straight into a co-worker's mailbox: Feature 986, then the mailbox number and #.
3. To pick up a caller who is currently leaving you a message: Feature 987.

1. Feature 985 shows the voicemail system's extension number on your display.
2. To send all your calls to voicemail, use Call Forward (Feature 4) and enter that voicemail extension. Cancel with Feature # 4.

1. Feature 982 sets operator / business status on CallPilot and Norstar Voice Mail (password required).
2. Use it to switch the auto attendant between open and closed greetings, or to mark the operator unavailable.
3. If the auto attendant plays the wrong greeting at the wrong time, the system clock or schedule may be off — see Administrator tasks below.

1. While on the call, press Transfer or Feature 70.
2. Dial the extension. Announce the caller if you like, then press Rls (or Join) to complete the transfer.
3. To transfer straight to voicemail, use Feature 986 instead.

1. Press Feature 4, dial the destination extension, and press Rls.
2. Cancel with Feature # 4.
3. Redirecting outside lines to an outside number is Line Redirection (Feature 84) and must be allowed by your administrator.

1. With the first caller connected, press Feature 3 (puts them on hold).
2. Call the second party. When they answer, press Feature 3 again to join everyone.

1. Park a call: Feature 74 — the display shows a park code. Announce it (for example, by paging).
2. Retrieve a parked call from any phone by dialing the park code.
3. Pick up a ringing phone in your group: Feature 75; a specific extension: Feature 76 + extension.
4. Page all sets: Feature 60. Do Not Disturb: Feature 85 (cancel Feature #85).

1. External number: Feature *1, press the button, dial the number, press OK/#.
2. Internal extension: Feature *2, press the button, dial the extension.
3. Feature (like Do Not Disturb or Park): Feature *3, press the button, then enter the feature code.
4. Not sure what an unlabeled button does? Feature *0, then press the button.

1. Ring type: Feature *6, choose 1–4, press Rls.
2. Ring volume: Feature *80, then adjust with the volume bar. Contrast: Feature *7.
3. Display language: Feature *501 English, *503 Spanish (where supported).

1. Enter system programming from the programming phone (Norstar: Feature ** plus the configuration password).
2. Go to Terminals & Sets → enter the extension (DN) → Name.
3. Enter the new name (up to 7 characters on most Norstar systems) using the dial pad, then exit with Rls.
4. On BCM, change the name in the DN's settings in Element Manager.

Menus differ between Norstar software versions and BCM releases.

1. Norstar: enter system programming (see above) and choose Time & Date, then enter hour, minutes, AM/PM, year, month and day.
2. Arizona does not observe Daylight Saving Time — make sure automatic DST is off, or the clock (and your open/closed auto attendant schedule) will be an hour off twice a year.
3. BCM: set time zone and NTP in the system's time settings in Element Manager.
4. Users can check the time during a call with Feature 803.

1. Open voicemail administration (Feature 983 on many systems, password required).
2. Choose mailbox administration, enter the mailbox number, then reset the password or add the mailbox.
3. The user sets a new password the next time they open their mailbox.